Michelle Gass
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Michelle Gass

Kohl's aims to hit an emotional note

"This is...a newer approach for us in terms of how we are communicating and connecting emotionally with our customers," Michelle Gass, Kohl's chief customer officer, said this week. The new direction comes as Gass, whom Kohl's hired away from Starbucks last year, takes control of ...

Kohl’s paying nearly $10M to lure Starbucks exec

The department store chain is awarding Michelle Gass a pay package that iincludes salary, stocks and signing bonus, according to securities filing. The department store chain Kohl’s is paying former Starbucks executive Michelle Gass $9 million to join the company, where she will ...

Kohl's hires former Starbuck's exec Gass as chief customer officer

Kohl's Department Stores has appointed Michelle Gass to the newly created position of chief customer officer. She will serve as the executive responsible for the total relationship with the organization's customers. Gass will join Menomonee Falls-based Kohl's on June 17 and will ...

Kohl's hires Gass from Starbucks

Less than one month after being named to a new post to work with Starbucks Corp. CEO Howard Schultz, Michelle Gass is leaving to company to take the job of "chief customer officer" at Kohl's Department Stores. Prior to this month's new job announcement, Gass was president of ...

Eight Leadership Lessons From The World's Most Powerful Women

When Michelle Gass, who is now leading 33 countries for Starbucks, started at the coffee chain, she was asked to architect a growth strategy for a just-launched drink called the Frappuccino. Her mantra: “Let’s think of how big this can be.” After countless hours testing ideas, she ...

Kohl's marketing chief tops CEO in pay

It was Michelle Gass, the Starbucks marketing executive brought on board last June to help revive Kohl's after years of mediocre performance. Gass' pay supremacy at the retail chain is almost certainly a one-time event, the result of the financial incentives Kohl's offered to lure ...

Kohl's reacting to customer complaints for missed Christmas deliveries

Just seven months ago the firm lured top-gun executive Michelle Gass away from Starbucks, naming her to the newly created position of "chief customer officer" and rewarding her with one of the company's highest salaries, a $1 million signing bonus and $8 million worth of stock over four ...

Kohl's compensation package for former Starbucks exec nearly $10M

chief customer officer Michelle Gass, lured away from Starbucks Corp. this month, will receive a compensation package of nearly $10 million. Gass’ annualized base salary is $927,200, according to documents filed with the U.S. Securities & Exchange Commission on Thursday. On top of ...

Kohl's hires key Starbucks executive as marketing chief

Kohl's Corp. has pulled off what appears to be a recruiting coup, snagging well-regarded Starbucks executive Michelle Gass to fill the newly created position of chief customer officer. Gass filled a number of leadership roles over 16 years with Starbucks and helped the ubiquitous ...

Kohl's chief administrative officer resigns

The news of his departure comes one day after Kohl's announced a major hire - the appointment of key Starbucks Corp. executive Michelle Gass as "chief customer officer. " Gass is credited with playing an important role in the turnaround of Starbucks' fortunes over the last few ...

M.H. Alshaya: The mystery company importing Americana to the Mideast

"We had already established a great partnership with them" in the Middle East, explains Michelle Gass, president of Europe, the Middle East, and Africa for Starbucks. "The core skills they bring to the table -- they believed they could translate that into Russia. " International ...

Kohl's to hold marathon hours for Christmas rush

"The holiday season is an eventful time for families, and Kohl's is making it easy for shoppers to wrap up their last-minute gift giving," Michelle Gass, the retailer's chief customer officer, said in a release. Because of the shortened calendar—there are six fewer days between ...

Starbucks celebrates record revenues after David Cameron's 'tax attack'

Last November Michelle Gass, Starbucks' European president, said the company had "never avoided paying taxes". A month later the company offered to pay £10m a year in corporate taxes in Britain for two years as it sought to defuse mounting protests. The rise in revenues in Starbucks ...

Kohl's names Starbucks' Gass chief customer officer

Reuters/Reuters - Michelle Gass, president of Starbucks Europe, Middle East and Africa (EMEA), speaks to shareholders during Starbucks' Annual Meeting of Shareholders in Seattle, Washington in this file March … more 21, 2012 photo. REUTERS/Robert Sorbo less said on Wednesday that ...

High-level Starbucks exec heads to Kohl’s

Michelle Gass, known for transforming the Frappuccino into a popular drink, is becoming the department store chain’s chief customer officer. Just three weeks after Starbucks shuffled three of its top executives, one has left for the department store chain Kohl’s. Michelle Gass...

Kohl's top merchandiser out as management shakeup continues

It also appears to solidify the position of Michelle Gass, the company's chief customer officer, as the No. 2 executive behind CEO Kevin Mansell. Kohl's brought in Gass from Starbucks last June and placed her in charge of all marketing and e-commerce efforts as part of a drive to ...

Expansion, Relief Program, Partnership, Holiday Shopping Promotion, Dividend, and Share Repurchase...

Michelle Gass, Kohl's Chief Customer Officer, commented, "The level of excitement and engagement exceeded our expectations. " Gass added, "This event was the perfect way to kick off the biggest retail week of the year, expanding our social relevance and connection with customers. ...

Starbucks Shuffles Management Deck, Extends Green Mountain Partnership

Michelle Gass, who once placed a role in transforming Starbucks' business in the US several years ago and mostly recently acted as head of its Europe, Middle East and Africa (EMEA) operations, is moving out of her existing role and back to the US. While her role has not been given a ...

Starbucks realigns top executive team

Michelle Gass, who helped design Starbucks’ turnaround plan with Schultz, will return from her role as head of its Europe, Middle East and Africa region, where she has worked to stage another turnaround for the past two years. She will report to Schultz in a role that was not clear from ...

Kohl's Kicks off Around the Clock Operating Hours Leading up to Christmas

"The holiday season is an eventful time for families, and Kohl's is making it easy for shoppers to wrap up their last-minute gift giving," Michelle Gass, the retailer's chief customer officer, said in a release. Other factors could be at work, too. There are six fewer days between ...

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