Paul Skrbec
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Paul Skrbec

Delta Airlines New Fare Class: Cheaper, No Seat Assignment ...

“It’s a good option for the most cost-conscious customers,” Paul Skrbec, Delta spokesperson, told ABCNews.com. On Delta’s web site, Basic Economy is shown as fare class “E.” There is a separate column for Basic Economy and on a search for the fare on a flight from Detroit to Orlando ...

In-flight phone calls will cost you

"The overwhelming sentiment is to continue with a policy that would not allow voice communications while in flight," said Paul Skrbec, spokesman for Delta. A 2012 Delta survey showed 64% of passengers say in-flight calls would negatively impact their onboard experience. But business is ...

New Airplane-Gadget Rule Reopens Debate on Yakking

Morgan's Legal Reserves A... More quote details and news » DAL in Your Value Your Change Short position spokesman Paul Skrbec said, "We have tons of research for many, many years that says customer don't want other customers on the phone on the plane. " The FAA advisory group's report ...

Would you buy an extra half of an airline seat?

“That is something that Delta has not taken a position on, nor would we want to,” said Paul Skrbec. Brian Kelly, founder the of the blog ThePointsGuys, says although it’s a compelling idea, consumers just wouldn’t pay for the extra girth –at least not at 50 percent of a cost of a regular ...

Man charged with slapping crying boy, uttering racial slur on Delta flight

Delta Air Lines is cooperating with the federal investigation into the altercation between two passengers, spokesman Paul Skrbec said. "We apologize for any inconvenience this caused for the passengers onboard," he said. The boy's mother, Jessica Bennett, 33, of Minnesota told the FBI ...

Airline ticket scams go to new heights

“Because Delta is not the source of the fraudulent activity, we cannot speculate on how the customers are selected to receive this misinformation,” Delta Air Lines spokesperson Paul Skrbec said to FoxNews.com. Skrbec added Delta’s information security team is monitoring these situations ...

Airlines move away from bereavement fares

Delta spokesman Paul Skrbec says its reservations personnel will offer "a bereavement discount" and waive all restrictions on the ticket. Cheaper fares may be available in some markets but would have cancellation and ticket-change restrictions, he says. American Airlines spokesman Casey ...

Are airlines right to change their miles programs?

It changed some of its upgrade availability at the beginning of the year after receiving "extensive feedback from our customers," says airline spokesman Paul Skrbec. But a survey suggests many passengers feel the revamped loyalty programs are disloyal to them. Air travelers don't trust ...

New Rules For Delta's Frequent Flier Program Will Make It Harder To Earn Miles

“We’ve believed Delta needed to move to a revenue based mileage accrual program for a number of years,” says airline spokesperson Paul Skrbec. He says that the airline discussed the changes with “thousands of customers and employees as well as key corporate travel agencies and managers.” ...

Making sense of Delta's change to fare-based mile earning

Delta spokesman Paul Skrbec tells Today in the Sky that the move is meant in part to better reward business travelers who fly on shorter routes that earn relatively few miles under the current system. Despite their short flight distances, many of those routes typically command high fares ...

Delta to Install New Seats, Bins on 225 Planes

Legroom on the planes will be about the same as now, Delta Air Lines Inc. spokesman Paul Skrbec said. Seats on the Airbus planes will be slightly wider. Atlanta-based Delta is also overhauling the interiors on its Boeing 737-800s, but the number of seats will remain the same. Delta's ...

Frequent flier unease: Program changes, fees loom over travelers

Petersen and Winship believe Delta might be the first carrier to make the switch, though airline spokesman Paul Skrbec called the discussion speculative and declined to comment on what"may or may not happen in the future. " (Read more: New American faces real test: Making money ) The ...

For Some Fliers, Mileage Programs Come Up Short : NPR

Paul Skrbec, a spokesman for the Atlanta-based airline, said it's too early to gauge the response among its 92 million members — the airline is still contacting them. Many news accounts have portrayed the changes as a loss for most economy-class passengers. Skrbec said that's too ...

Delta apologizes for putting kids on wrong flights

" Delta spokesman Paul Skrbec on Wednesday said a boy ended up in Cleveland instead of Boston while a girl was sent to Boston instead of Cleveland. He would not release information about the children, citing passenger privacy. WHDH-TV in Boston identified one of the children as ...

FAA relaxes restrictions on use of electronic devices on aircraft

"We’re ready to act when they’re ready to let us," said Paul Skrbec, a spokesman for Delta Airlines, which flies out of Newark Liberty, John F. Kennedy International and LaGuardia. "It is plausible it’s as early as today. " Skrbec said Delta would keep passengers up to date via ...

Many passengers dislike 'slim-line' airplane seats, survey says

Delta spokesman Paul Skrbec said the TripAdvisor survey was lacking because it didn’t ask passengers which airlines they flew when they tried the seats. The airline’s internal surveys show passengers like Delta's slim-line seats, he said. United, Alaska, Southwest and Spirit are among ...

Customized airline deals raise privacy concerns

Delta Air Lines, one of the nation’s largest carriers, uses passenger data on a limited basis to offer travelers the options that they are most likely to want, said spokesman Paul Skrbec. But he said Delta will always protect the private information of its customers. “Privacy is an ...

UPDATE 2-US transport regulator might move against in-flight calls

"Historically our research data has told us that customers and our flight attendants feel voice calls will negatively impact the onboard experience," Delta spokesman Paul Skrbec said in a statement. The FCC's review has been under way for years, as the technology has advanced and made ...

Unfriendly skies for many a traveling musician

According to Delta spokesman Paul Skrbec: "We advised him that mileage cannot be accumulated for tickets purchased for musical instruments. " The same thing happened with British Airways, Isserlis says. "I was threatened with legal action if I ever again attempted such a heinous crime as ...

YOUR MONEY-Upgrade policy changes last straw for some frequent flyers

Delta spokesman Paul Skrbec notes that the company's change to its upgrade policy comes as the airline is making major investments to upgrade amenities on those routes. That includes seats that turn into beds, improved entertainment choices and "premium dining. " He also points out that ...

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