Wendy Lea
CEO at GetSatisfaction
Get Satisfaction Wants To Spread Community (Widgets) Everywhere With Engage
“You can infuse conversation into all of your web assets,” says CEO Wendy Lea. Lea walked me through a couple of use cases last week. For one, community can become marketing tool, so that when people visit your website, they can browse through all the discussions about your brand ... Read more »
WATCH: If Companies Don't Follow These New Rules Of Customer Service, They're In Big Trouble
We recently sat down with Wendy Lea, CEO of customer service support platform Get Satisfaction, to talk about what companies should be doing now that the rules have changed. "All companies, regardless of size, have to consider the 'outside-in' opportunity," she told us, "whereas before ... Read more »
Get Satisfaction CEO Wendy Lea: How to be a good mentor
When we interviewed BlogHer CEO Lisa Stone a few weeks ago, she raved about her mentor, Get Satisfaction CEO Wendy Lea. So we sat down with Lea to learn what makes a good mentor, why compassion is better than empathy, how to find a mentor, and how to be a good mentee (hint: the ... Read more »
Executive Profiles: Disruptive Tech Leaders In Social ...
Welcome to an on-going series of interviews with the people behind the technologies in Social Business. The interviews provide insightful points of view from a customer, industry, and vendor perspective. A full list of interviewees can be found here. Wendy Lea is the CEO of Get ... Read more »
Get Satisfaction Discusses How to Drive More Revenue From Your Social Marketing Strategy at 2012 Piv...
NEW YORK, NY and SAN FRANCISCO, CA--(Marketwire - Oct 12, 2012) - 2012 PIVOT CONFERENCE - Get Satisfaction today announced CEO Wendy Lea will take part in a panel at the 2012 Pivot Conference on October 15. The panel discussion, titled " Customer Service Is Not Marketing, But It Should ... Read more »
Get Satisfaction Embeds Customer Feedback On Client Websites - Community / Discussion Forums
"This new widget architecture empowers companies and business users in the company to embed community anywhere they want to online, on any page of a site, any product listing, or marketing campaign or product review," Wendy Lea, CEO of Get Satisfaction said in an interview. The company ... Read more »
Get Satisfaction CEO Wendy Lea: How to be a good mentor ...
When we interviewed BlogHer CEO Lisa Stone a few weeks ago, she raved about her mentor, Get Satisfaction CEO Wendy Lea. So we sat down with Lea to learn what makes a good mentor, why compassion is better than empathy, how to find a mentor, and how to be a good mentee (hint: the secret ingredient is Read more »
How CEOs Stay So Productive
Wendy Lea, CEO of Get Satisfaction and principal at The Chatham Group, shared two tips that keep her focused, energized, effective and productive both personally and professionally. “There are two things I do to get the energy, capacity and focus I need to not only be efficient, but ... Read more »
Webinar Replay: SEO, Influencers, or Quality What's Your Trump Card in Content Marketing?
Wendy Lea is the CEO of Get Satisfaction. Wendy founded The Chatham Group, where she currently serves as an angel investor, strategic advisor and board member for a long list of startup companies. She also serves on the board of Silicon Valley Social Venture Fund (SV2.org). ... Read more »
CRM Watchlist 2012 Let the Reviews Roll: The Top of the Top
To that end, rockstar CEO Wendy Lea and equally adept co-founders Thor Muller, Lane Becker and Amy Muller made the move to bring in one of the most powerful and influential thought leaders in the enterprise world Jeff Nolan, the acclaimed founder of SAP Ventures - and one of the nicest ... Read more »
First Annual Get Satisfaction Customer Success Summit to Spotlight Art and Science of Extracting Bus...
Wendy Lea, Get Satisfaction CEO, will kick off the event with the welcome keynote that will include the unveiling of her new book. Attendees will receive a copy of the book, which Wendy will discuss for the first time at the summit. David Rowley, Get Satisfaction CTO, will also be ... Read more »
4 Steps to Cultivating Online Trust
Wendy Lea is the CEO of Get Satisfaction, a customer engagement platform powering 65,000+ customer communities to help build better relationships with their customers. Follow her @WendySLea. You’ve likely heard that the secret to building relationships with your customers is to ... Read more »
Get Satisfaction's Small Business Plan
Ultimately, he said, small businesses have a lot to gain from having better relationships with their customers “as a point of differentiation, and as a way to provide amazing customer service.” Wendy Lea, CEO of Get Satisfaction, said “By fostering customer-to-customer interactions... Read more »
Get Satisfaction Helps Small Business With New $49/User Service
Calling 2013 the “year of the community manager”, CEO Wendy Lea, says Get Satisfaction wants to enable any company to understand the impact and potential of this “transformational role”. She adds that “by fostering customer-to-customer interactions, community managers bring tremendous ... Read more »
Get Satisfaction Expands Leadership Team With Key Hires to Continue Growth and Innovation
... the customer life cycle is crucial to their ongoing success, and they're turning to Get Satisfaction's platform because it's the only one that allows them to quickly and easily capture and leverage relevant customer conversations anywhere they take place," said Wendy Lea, CEO of Get Satisfaction... Read more »
HootSuite, Get Satisfaction Tighten Integration
Get Satisfaction CEO Wendy Lea said she wants to increase the value of her own product by partnering with leaders in adjacent software categories. "HootSuite has become a real standard," as an affordable social media management tool, she said. Social media make the customer more powerful ... Read more »
Get Satisfaction and HootSuite Team Up to Help Marketers Build Authentic Engagement With Customers T...
" "We see social networks as doors to companies' online presence -- another avenue of engagement beyond websites and branded communities that help customers in their purchasing decisions and issue resolution," says Get Satisfaction CEO Wendy Lea. "Partnering with HootSuite enables brands ... Read more »
Yammer Updates, Partners With HootSuite
Get Satisfaction CEO Wendy Lea said partnerships are becoming more important for all sorts of social software companies. "We all realized it takes a lot of features and products to make a whole product," she said. That's why her company and others are polishing their application ... Read more »
Get Satisfaction Partners With Yammer to Bring Customer Conversations to Enterprise Social Networks...
... companies use to manage internal or customer facing processes -- whether that's Yammer, Citrix, Jira, salesforce.com, Zendesk, or any other systems -- Get Satisfaction provides you with a platform to drive customer engagement toward productive outcomes," says Wendy Lea, CEO, Get Satisfaction... Read more »
Investing in Facebook, Twitter & Pinterest Isn't Paying Off for Brands
They want to engage with each other and companies about products and services they care about," said Wendy Lea, CEO of Get Satisfaction. "This study validates that social media strategy needs to include authentic customer engagement driven by a branded customer community and not be ... Read more »
